Disenrollment Rights and Responsibilities
Ending your membership in our plan may be voluntary (your own choice) or involuntary (not your own choice). Below is a summary of your disenrollment rights and responsibilities.
There are only certain times during the year when you may voluntarily end your membership in our plan. The key time to make changes is the Medicare Advantage Annual Enrollment period (October 15th to December 7th). You can also end your membership during the Medicare Advantage Annual Disenrollment period (January 1st to February 14th), but your choices are more limited. Our Enroll page includes full details on the various timeframes when you can make changes to your enrollment.
There are also some situations where we are required to end your membership. If any of the following situations occur, we will end your membership in our plan:
If we end your membership in our plan we will tell you our reasons in writing and explain how you may file a complaint against us if you want to. For more information about voluntary or involuntary disenrollment, contact Member Services or refer to your Evidence of Coverage.
H8578_2018_049 approved last updated on 9/30/17