Why Choose Health New England?

We offer simplified specialist copays, healthy perks, enhanced benefits, superior customer service and much more!

Benefit Highlights

Find a Provider

Use one of the search tools below and look through the most updated listing of participating primary care providers, specialists, hospitals, pharmacies, eyewear providers and more.

Urgent Care Facilities Online Provider Directory

Member Resources

Choosing a Primary Care Provider (PCP) is the first and most important decision you must make when you join Health New England. Your PCP is the first person you should call when you need medical care. Your PCP is responsible to coordinate all of your non-emergency health care needs. Having a PCP can give you a trusting, ongoing relationship with someone that will be involved in your care for a long time.

As a member, you are required to select a PCP. Here are two options to help you select a new PCP:

  1. Visit the Member Portal to access your account or to register if you haven’t already done so. Search our Provider Directory and select a new PCP online in the Member Portal.
  2. Call Member Services at (413) 787-4004 or (800) 310-2835 (TTY: (800) 439-2370), Monday - Friday, 8:00 a.m. to 6:00 p.m. Our representatives can provide up-to-date information on PCPs in your area.

Health New England's prescription drug coverage includes many brand name and generic prescription medications.

Use the Drug Lookup to find the level of coverage for your prescription drugs or to determine if a new drug prescribed to you requires prior authorization or step therapy.

Before you purchase your prescription drugs, be sure to take advantage of our exclusive partnership with Rx Savings Solutions. They provide an innovative pharmacy savings tool that you and your health plan dependents can now access that no cost to you.

Access Online Formulary  Access Rx Saving Solutions