Medicare can be confusing, but understanding your plan shouldn’t have to be. We have put together helpful resources to answer your questions and direct you to the information you
As a Health New England Medicare Advantage member, you are entitled to certain rights and responsibilities.
At Health New England, we know how important it is to protect your privacy at all times and in all settings.
We do our best to ensure that everything goes smoothly for you. However, if you do need to contact us regarding an initial decision, appeal, or grievance, there are several ways to do this.
Our Quality Management Program is in place to make sure that you get the best possible care and service.
Still looking for more information? We have compiled additional resources below, including links
to more information on Federal and state programs.
Benefits Check Up
Centers for Medicare & Medicaid Services (CMS)
CMS Complaint Form
Social Security Administration
State Health Insurance Program (SHIP)
U.S. Government Site for Medicare
Massachusetts Elder Affairs
Serving the Information Needs of Everyone (SHINE)
H8578_2018_049 approved last updated on 8/1/18