Login to our provider portal, HNEDirect, for information about administrative procedures, plan changes, and more. 


This function is no longer available. Contracted providers: Access your information through the Provider Portal - HNEDirect. Out-of-network providers: Your Explanation of Payment (EOP) was sent via U.S. Postal Service. The EOP replaces the letter we regularly send.


Our ProviderMatters news site on includes updates on Health New England policies, news and important reminders.


From Behavioral Health Services to Clinical Requests, you’ll find what you need in our Provider Forms Library.



Medicare Advantage 

Health New England's Medicare Advantage plans offer comprehensive coverage with our broad network of primary care providers, specialists and hospitals in Western Massachusetts and parts of Connecticut. 

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Be Healthy PartnershipSM

Be Healthy PartnershipSM is Health New England’s MassHealth plan for Medicaid members. Visit the Be Healthy PartnershipSM site to learn more about this plan.

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