CEO Messages, COVID-19 Information and Other Alerts
News and Announcements
A Message from President and CEO, Richard Swift: Health New England Supports Reproductive Rights
At-Home Tests: Health New England is reviewing all state and federal guidance related to coverage for over-the-counter at-home COVID-19 tests starting January 15, 2022. We are working on how to implement this requirement and more information will follow. Please continue to check this page for updates about member reimbursements. Read the Biden-Harris administration announcement here.
COVID-19 Vaccine: For information about the COVID-19 vaccine, visit our COVID-19 Vaccine News page.
Attention: Health New England is not accepting walk-ins at this time. Visit the Contact Us page to learn how to reach us.
Have Questions About the Coronavirus and What’s Covered by Health New England? Read our Provider Coronavirus FAQs to learn more.
We share the same goal as our providers – to provide patients with better health and well-being.
Login to our provider portal, HNEDirect, for information about administrative procedures, plan changes, and more.
EOP/Negative Balance SEARCH
We’ve made it easier to view your Explanation of Payments and Negative Balance Reports included in one document.
Our ProviderMatters news site on HNEtalk.com includes updates on Health New England policies, news and important reminders.
From Behavioral Health Services to Clinical Requests, you’ll find what you need in our Provider Forms Library.
Tools and Resources
Coding Best Practices & Tips
Find best practices and tips associated with codes, documentation, prior approvals and awareness around compliance.
From policies and procedures to forms and documents, visit our Resources page to help find the information you are looking for.
Find key contacts to address your questions or concerns all in one location.
The Health New England Provider Manual contains information, guidelines, and procedures that should be followed when rendering medical service to members and which are common to managed care in general.
We're here to provide education and support to members experiencing mental health or substance abuse issues.
If you currently are not affiliated with one of our Physician Hospital Organizations and would like to become a Health New England participating provider, we invite you to join us.
We have compiled a list of providers' frequently asked questions and answers that may help you with some of your own questions.
Visit our ICD-10 Resource page with information about our Roadmap, Testing Schedule, and valuable resource links.
Health New England's Medicare Advantage plans offer comprehensive coverage with our broad network of primary care providers, specialists and hospitals in Western Massachusetts and parts of Connecticut.
Be Healthy PartnershipSM
Be Healthy PartnershipSM is Health New England’s MassHealth plan for Medicaid members. Visit the Be Healthy PartnershipSM site to learn more about this plan.