Behavioral Health Programs

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As part of our commitment to improve the health and lives of the people in our communities, Health New England offers behavioral health coverage to all of our members, including children and adolescents. 

Our Behavioral Health programs include mental health, depression and substance use disorder services. In addition, we offer social case management. 

Our Behavioral Health for Children and Adolescent (BHCA) services include the following: intensive community-based acute treatment, family stabilization team, intensive care coordination, in-home behavioral services, and mobile crisis intervention. 

Please note: Providers may make representations about Health New England coverage that may be inaccurate, up to and including possible reimbursement to you from Health New England for your advance payment for services. In-plan Behavioral Health providers should not request payment in advance (except for the applicable member cost-share or copay). If a provider requires payment in advance in order to treat the member or makes claims about what Health New England will cover, please confirm with Health New England prior to paying/receiving services. Please contact Health New England Member Services for more information about covered services and member responsibility at (413) 787-4004 or toll-free at (800) 310-2835.

Read more about each service below.

Program Descriptions

Depression Program 

Those struggling with depression know that it has serious effects on their overall health, daily functioning and the lives of their families and loved ones. Our Depression Case Management Program provides support for our members that include: arranging, coordinating and advocating for services such as counseling, crisis services, community resources and support groups.

Mental Health

Mental health problems have a real effect on daily living activities and an impact on overall quality of life. Our Mental Health Case Management Program works with our members to help find them the services they need such as educational materials and referrals to counseling, medication management, day programs, state agencies, and community resources.

Substance Use Disorder

Excessive alcohol and illicit drug use can have a serious effect on individuals and their families. Our Substance Abuse Case Management Program assists members with locating inpatient substance abuse programs, making referrals to outpatient services, and connecting member with crisis services, support groups, medication assisted treatment, and family supportive services.

Social Case Management

The conditions in which people are born, grow, live, work, and age affect their overall health and well-being. Our Social Case Management program seeks to help members meet not only their health needs, but their environmental and basic living needs. We help our members find resources like safe, affordable housing, healthy and affordable food, affordable medication and community resources and support groups.

Behavioral Health for Children and Adolescent (BHCA)


• Intensive Community-Based Acute Treatment (ICBAT): Community-based acute treatment for children and adolescents includes mental health services provided in a staff-secure setting on a 24-hour basis, with sufficient clinical staffing to ensure safety for the child or adolescent, while providing intensive therapeutic services including, but not limited to daily medication monitoring; psychiatric assessment; nursing availability; specializing (as needed); individual, group and family therapy; case management; family assessment and consultation; discharge planning; and psychological testing, as needed. This service may be used as an alternative to or transition from inpatient services.

• Family Stabilization Team (FST): FST is an intensive family therapy model focused on youth who are most at risk for out-of-home placement due to behaviors in the home. Youth and family engage in intensive family therapy, as well as some individual skill building to improve functioning. This service is implemented by a two-person team: a master’s level clinician creates the treatment plan and provides the clinical interventions, while a paraprofessional conducts skill-building activities with individuals, dyads, or groups within the family system. 

• Intensive Care Coordination (ICC):* ICC is a non-clinical service created to provide community-based care management to families who are receiving multiple services across multiple domains. ICCs are in place to help the family and their providers prioritize treatment goals and create a care plan for the family that takes into account the needs of all involved in the youth’s care, such as education systems, Department of Children and Families, Department of Youth Services, probation, and community mental health providers. 

• In-Home Behavioral Services (IHBS):* IHBS is a specific behavioral planning approach that includes a functional behavioral assessment, a behavioral intervention plan, parent training to alleviate specific behaviors causing functional intervention, and parent training to alleviate specific behaviors causing functional impairments. This service is reserved for youth who do not respond to traditional talk therapy models. This is a two-person teamed approach with a master’s level clinician creating the behavior plan and a paraprofessional helping to implement that plan. This is similar to applied behavior analysis (ABA). However, IHBS focuses on parent training around plan updating and sustainability, a departure from the traditional ABA activities of table-time or hand-over-hand based activities.

• Mobile Crisis Intervention (MCI): MCI is a service used for acute exacerbation of mental health symptoms that may require stabilization in an out-of-home or diversionary level of care. MCI provides an expanded set of services. MCI does an evaluation of need with the goal of maintaining community. MCI is able to provide support in the home, school, or location in the community, and makes the best recommendations for the appropriate services based on the unique needs of the youth in crisis. Specific referrals and warm hand-offs to community services such as medication clinics, Family Stabilization Services (FST), or open access outpatient treatment can be made to divert an out-of-home placement. These services are available from in-plan Emergency Service Providers.

Please note: Services above marked with an asterisk (*) may be accessed through Massachusetts Behavioral Health Partnership (MBHP). MBHP Member Services may be reached at (800) 495-0086, TTY: (617) 790-4131, and are available 24 hours a day, seven days a week.
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