At-Home Tests: Health New England is reviewing all state and federal guidance related to coverage for over-the-counter at-home COVID-19 tests starting January 15, 2022. We are working on how to implement this requirement and more information will follow. Please continue to check this page for updates about member reimbursements. Read the Biden-Harris administration announcement here.
COVID-19 Vaccine: For information about the COVID-19 vaccine, visit our COVID-19 Vaccine News page.
Alert: Please be aware of the heightened risk of scams and price gouging during times of financial disruption. Contact Health New England before purchasing an unsolicited health insurance policy or changing the terms of your current health insurance policy.
Attention: Health New England is not accepting walk-ins at this time.
Visit the Coronavirus FAQs.
Free Coronavirus Symptom Checker available at buoy.com/mass.
Business Continuity Planning
• We are prepared to operate effectively under conditions of increased absenteeism or quarantine by utilizing our technological capabilities for associates to work from home, if necessary.
• Although the precautions to avoid the spread of COVID-19 may impact where staff works, we will still maintain full infrastructure capacity. This means we do not have to reduce critical functions because our day-to-day member and provider operations capabilities can be operated remotely minimizing impact to services and needed care.
ID Card Update
Health New England Medicare Member ID cards are being mailed mid to late December. You should receive your ID card by the end of the month.