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Health New England complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Health New England does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Health New England provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
Health New England provides free language assistance services to people whose primary language is not English, which may include:
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, you may contact Health New England’s Section 1557 Coordinator at One Monarch Place, Suite 1500, Springfield, MA 01144-1500, Phone: (888) 270-0189, TTY: 711, Fax: (413) 233-2685, or email at 1557Coordinator@hne.com.
If you believe that Health New England has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Health New England at the above address, in person, by phone, fax, or email to ComplaintsAppeals@hne.com. If you need help filing a grievance, Health New England’s Section 1557 Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, (800) 368-1019, (800) 537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.