When You Need Us

Key Provider Contacts:

Below are key contacts to help you navigate to the right department at Health New England.

General Contact Information

Phone: (413) 787-4000 | (800) 842-4464 

Mailing address: Health New England
One Monarch Place, Suite 1500
Springfield, MA 01144-1500

Provider Claims Servicing Unit

Phone: (413) 787-4000 | (800) 842-4464 Ext. 5026

For questions regarding:

  • General claim inquiries

Health Services (Behavioral Health)

Phone: (413) 787-4000 | (800) 842-4464 Ext. 5028

For questions regarding:

  • Prior approval
  • Out-of-plan requests
  • Case management

Provider Contracting

Phone: (413) 233-3175

Email: PContracting@hne.com

For questions regarding:

  • Contracting status

Health Services (Medical)

Phone: (413) 787-4000 | (800) 842-4464 Ext. 5027

For questions regarding:

  • Prior approval
  • Out-of-plan requests
  • Case management

Provider Credentialing

Phone: (413) 787-4000 | (800) 842-4464 Ext. 3980

Email: ProvCred@hne.com

For questions regarding:

  • Credentialing status

HNEDirect Provider Portal

Phone: (413) 787-4000 | (800) 842-4464 Ext. 3311

Email: HNEDirect@hne.com

For questions regarding:

  • Login/password assistance
  • Portal functionality

Provider Enrollment

Phone: (413) 787-4000 | (800) 842-4464 Ext. 5038

Email: PEnrollment@hne.com

For questions regarding:

  • Provider demographic information
  • Tax ID/billing/ERA enrollment/1099 information

Member Services/Enrollment

Phone: (413) 787-4000 | (800) 842-4464 Ext. 5025

For questions regarding:

  • Benefits
  • Eligibility
  • Copayment

Provider Relations

Phone: (413) 787-4000 | (800) 842-4464 Ext. 5000

Website: healthnewengland.org/provider-contact

Email: ProviderRelations@hne.com

For questions regarding:

  • Reimbursement issues
  • Complex claims issues
  • Educational visit requests

 

Important Vendor Contacts

As a health plan committed to finding ways to keep health care costs down, we partner with specialists with deep expertise in their fields to manage some of our programs. These specialty partners help us in many ways, including authorization management, prescription drug savings, specialty pharmaceutical solutions, chiropractic services, and behavioral health.

Vendor Contact Information >


HNE