Alert: Please be aware of the heightened risk of scams and price gouging during times of financial disruption. Contact Health New England before purchasing an unsolicited health insurance policy or changing the terms of your current health insurance policy.

Attention: Health New England is not accepting walk-ins at this time.
Visit the Contact Us page to learn how to reach us.

Have Questions About the Coronavirus and What’s Covered by Health New England?
Providers:  Learn more about Health New England’s coverage, payment policies and business continuity plan related to Coronavirus (COVID-19).



Login to our provider portal, HNEDirect, for information about administrative procedures, plan changes, and more. 


We’ve made it easier to view your Explanation of Payments and Negative Balance Reports included in
one document.


Our ProviderMatters news site on includes updates on Health New England policies, news and important reminders.


From Behavioral Health Services to Clinical Requests, you’ll find what you need in our Provider Forms Library.



Medicare Advantage 

Health New England's Medicare Advantage plans offer comprehensive coverage with our broad network of primary care providers, specialists and hospitals in Western Massachusetts and parts of Connecticut. 

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Be Healthy PartnershipSM

Be Healthy PartnershipSM is Health New England’s MassHealth plan for Medicaid members. Visit the Be Healthy PartnershipSM site to learn more about this plan.

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