We share the same goal as our providers – to provide patients with better health and well-being.
Login to our provider portal, HNEDirect, for information about administrative procedures, plan changes, and more.
EOP/Negative Balance SEARCH
We’ve made it easier to view your Explanation of Payments and Negative Balance Reports included in one document.
Our ProviderMatters news site on HNEtalk.com includes updates on Health New England policies, news and important reminders.
From Behavioral Health Services to Clinical Requests, you’ll find what you need in our Provider Forms Library.
Tools and Resources
Find a Doc
View our expansive listing of participating primary care providers, specialists, pharmacies and hospitals serving members in Western Massachusetts, Worcester County and Hartford and Tolland Counties.
From policies and procedures to forms and documents, visit our Resources page to help find the information you are looking for.
GIC Tiering Information
Find out how you can join the specialist directory for GIC members.
Find key contacts to address your questions or concerns all in one location.
The Health New England Provider Manual contains information, guidelines, and procedures that should be followed when rendering medical service to members and which are common to managed care in general.
Behavioral Health Survey
Your insights are very important to us and we want to make sure continually strive to give the best experience to our business partners.
If you currently are not affiliated with one of our Physician Hospital Organizations and would like to become a Health New England participating provider, we invite you to join us.
We have compiled a list of providers' frequently asked questions and answers below that may help you with some of your own questions.
Health New England's Medicare Advantage plans offer comprehensive coverage with our broad network of primary care providers, specialists and hospitals in Western Massachusetts and parts of Connecticut.
Be HealthyTM is Health New England’s MassHealth plan for Medicaid members. Visit the Be HealthyTM site to learn more about this plan.