About Health New England

The health and well-being of the people we serve matters most. We’re here for you.

At Health New England, we strive to improve the health and lives of the people in our communities. Our Health New England team lives and works in our community, and they’re right here for you. As the only regional not-for-profit health plan based in Springfield, Massachusetts, we’ve been meeting the health care needs of our members for more than 35 years.

We’re passionate about taking extraordinary care of our members. Everything we do is built around this simple, deeply held belief. Our entire team is genuinely committed to providing caring service, helping to simplify things in a confusing health care system, and always being mindful of health care costs. We keep members at the center of all that we do.

Health New England’s high quality providers and hospitals are focused on helping you stay as healthy as possible, and coordinating excellent health care when you need it. We offer our members a variety of preventive care and wellness resources to help you maintain optimum health and well-being. We offer health plans to serve employer groups and members in the commercial, Medicaid and Medicare markets. We are proud that more individuals, families and small businesses choose us over other health plans in Western Massachusetts for their health care needs.

Our story

Health New England began as a vision – a vision to create a health plan to serve the local community. Formed by Baystate Medical Center, a group of local physicians and two other community hospitals, Health New England was incorporated as a health maintenance organization (HMO) in 1985. On January 1, 1986, Health New England began serving members, and to this day continues to be the most trusted and valued health plan in our community.

Today, as part of Baystate Health, we work hard to earn our reputation for care-excellence every day by providing outstanding service, delivering superior value and by acting as a leading corporate citizen in all our communities.

Health New England and Baystate Health Integration - As a regional, provider-owned health plan, Health New England knows the importance of the relationship between our members and their doctors. We are proud to be a part of the Baystate Health family. Baystate Health is an integrated health care system comprised of hospitals, medical practices, labs, home care and hospice services, and Health New England. Learn more about Baystate Health.

Who we serve

Health New England serves commercial members in Berkshire, Franklin, Hampden and Hampshire Counties in Western Massachusetts and Worcester County. We also cover the Medicaid population in and around Holyoke, Northampton, Springfield and Westfield. Health New England's Medicare Advantage coverage extends throughout Western Massachusetts. We also serve commercial members and their dependents who live in Connecticut and are employed by Massachusetts companies.

Our network

Our corner of New England is home to some of the most outstanding medical practitioners around. With a network of 23 hospitals and medical centers and nearly 11,000 providers, we make sure we give our members choice and convenience. When members need a particular type of care that requires going outside our expansive roster of medical professionals, we will cover that too.

For employers who choose Health New England but have employees and retirees in other regions, our health plan still covers them—they all have access to our nationwide network of high-quality providers.

We also offer worldwide emergency room coverage for all members.

View our hospital network map:

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Facts At-A-Glance

Company Name: Health New England (HNE)

Parent Company: Baystate Health

One Monarch Place, Suite 1500
Springfield, MA 01144-1500

Business: Health Insurance - Health New England is a Health Maintenance Organization (HMO) licensed in Massachusetts.

Founded: 1985

Total Membership: approximately 176,000

Participating Providers: 11,361

Participating Hospitals: 35

Number of Employees: approximately 371