About Health New England

What matters to us most is the health and well-being of the communities we serve.

At Health New England, our mission is to improve the health and lives of the people in our communities, and we are deeply committed to the individuals we serve every day. Based in Springfield, Massachusetts, we have been meeting the health care needs of our members for more than 30 years.

Our passion is taking extraordinary care of our members. Everything we do is built around this simple, deeply held belief.

With a strong focus on excellence of care, Health New England is a not-for-profit health plan that protects employers and individuals in the commercial, Medicaid and Medicare markets.

Our story

Health New England began as a vision – a vision to create a health plan to serve the local community. Formed by Baystate Medical Center, a group of local physicians and two other community hospitals, Health New England was incorporated as a health maintenance organization (HMO) in 1985. On January 1, 1986, Health New England began serving members, and to this day continues to be the most trusted and valued health plan in our community.

Today, as part of Baystate Health, we work hard to earn our reputation for care-excellence every day by providing outstanding service, delivering superior value and by acting as a leading corporate citizen in all our communities.

Who we serve

Health New England serves commercial members in Berkshire, Franklin, Hampden and Hampshire Counties in Western Massachusetts and Worcester County. We also cover the Medicaid population in and around Holyoke, Northampton, Springfield and Westfield. Health New England's Medicare Advantage coverage extends throughout Western Massachusetts. We also serve commercial members and their dependents who live in Connecticut and are employed by Massachusetts companies.

Our network

Our corner of New England is home to some of the most outstanding medical practitioners around. With a network of 23 hospitals and medical centers and nearly 11,000 providers, we make sure we give our members choice and convenience. When members need a particular type of care that requires going outside our expansive roster of medical professionals, we’ll cover that too.

For employers who choose Health New England but have employees and retirees in other regions, our health plan still covers them—they all have access to our nationwide network of high-quality providers.

We also offer worldwide emergency room coverage for all members.

View our service area map:

View Map >

Facts At-A-Glance

Company Name: Health New England (HNE)

Parent Company: Baystate Health

One Monarch Place, Suite 1500
Springfield, MA 01144-1500

Business: Health Insurance - Health New England is a Health Maintenance Organization (HMO) licensed in Massachusetts.

Founded: 1985

Total Membership: approximately 161,000

Participating Providers: nearly 11,000

Participating Hospitals: 23

Number of Employees: approximately 365