COVID-19 Updates, CEO Messages and Other Alerts
News and Announcements
Effective May 12, 2023 - Changes to Over-the-Counter COVID-19 Test Kit Coverage: Health New England covered the costs of FDA-authorized, rapid, at-home COVID-19 tests and will continue to cover until the end of the public health emergency (PHE), which ended on May 11, 2023. Effective May 12, 2023, Health New England is no longer covering their cost. Any reimbursement requests for test kits purchased before May 12, 2023, must be submitted by November 11, 2023. Check this page for updates about member reimbursements. Read the Biden-Harris administration announcement here.
COVID-19 Vaccine: For information about the COVID-19 vaccine, visit our COVID-19 Vaccine News page.
A Message from President and CEO, Richard Swift: Health New England Supports Reproductive Rights
Attention: Health New England is not accepting walk-ins at this time.Visit the Contact Us page to learn how to reach us.
Have Questions About the Coronavirus and What’s Covered by Health New England?
Read our Broker Coronavirus FAQs to learn more.
We’re here for brokers committed to finding employers the best health plans possible.
GET A QUOTE
Log-in to our Broker portal, MyHNE, to obtain a quote, update our records, view our broker agreement and more.
From managed care and high deductible health plans to PPO plans, we will help you find the best options for your clients. View our plans today!
From group applications and enrollment forms to domestic riders and COBRA coverage, you will find what you need on our Forms page.
We serve commercial members in Berkshire, Franklin, Hampden and Hampshire Counties in Western Massachusetts and Worcester County. View our list of Fully Funded HMO Service & Eligibility Areas*.
Tool and Resources
Become a Broker
Interested in becoming a broker for Health New England? Learn more about the credentialing and application process.
New Business Submission
Health New England will require all new group submissions be received ideally, at least five days prior to the effective date. Get started by reading our new business submission guidelines.
From business verification and employer contribution to participation guidelines and enrollment area requirements, our general underwriting guidelines explain everything you need to know.
Learn more about Health New England’s enrollment guidelines, including when a subscriber can enroll, exceptions to the rule, adding dependents and more.
You care about your employees’ health, and we’re here to help. As a service to our customers, Health New England offers Healthy Directions, a unique wellness program that focuses on fitness, nutrition and preventive care.
Broker Portal User Guide
This comprehensive user guide will help you make the most of our Broker portal. Learn how to register, access your quote and enrollment information, download forms, and more.
We work with you to build the best plan to meet your needs and we make the process of switching over to us seamless with our EZ Enroll program.
We offer more than just great health plans. Find out about our additional benefits and programs that we offer at no cost to you!
As a Health New England member, you have 24/7/365 access to Teladoc for phone or online video consultations with certified physicians.
BrokerMatters is our news site for brokers on HNEtalk.com. Here, you’ll find the most current news and information as it relates to your relationship with Health New England. Whether it’s updated plan information and guidelines, health-related news or community events – you’ll find it all on HNEtalk!