Become a Provider

Your practice/service address must be within our geographical service area of Western Mass and Worcester counties.  

If you currently are not affiliated with one of Health New England’s Provider Hospital Organizations (PHO) and would like to become a Health New England participating provider, please submit a Letter of Interest (LOI).

Please Note:

DME Providers: Health New England (HNE) is in partnership with Northwood, Inc. in the management of durable medical equipment, prosthetics, orthotics and medical supplies (DMEPOS) for all Plan members. If you would like to be a participating provider in the Northwood network for the HNE Program, please reach out directly to Northwood Provider Affairs at: Northwood Inc. | Providers

• Email: provideraffairs@northwoodinc.com
• Phone: 1-800-447-9599 and ask for the Provider Affairs department

Telehealth-Only Providers: If you provide telehealth services only, we recommend that you look into becoming a contracted provider with Teladoc, with whom HNE sub-contracts for telehealth services. As a contracted provider with Teladoc, you would be eligible to provide telehealth services to HNE members as well as members of other health plans that also utilize Teladoc.

Provider applications can be submitted online at Teladoc:

• Teladoc Health Physician & Provider Careers
• Questions can be submitted to Teladoc via ProviderRelations@Teladoc.com

Medicaid/MassHealth Behavioral Health: Health New England works with the Massachusetts Behavioral Health Partnership (MBHP) for Behavioral Health services for our Medicaid/MassHealth products (BeHealthy Partnership plans). 

You will need to reach out to MBHP (Massachusetts Behavioral Health Partnership) directly via their website at: https://www.carelonbehavioralhealth.com/providers/join-our-network, via telephone at 1-800-397-1630, or via email at: Provider.Relations@Carelon.com

Chiropractic Providers: Please reach out to Optum directly via email to Kristin Kane at kristin.kane@optum.com

If you would like to proceed, please click here to submit the LOI form. Incomplete submissions will be rejected.

Completing the LOI form does not constitute an acceptance into our network.

If you have questions about becoming a participating provider, please contact our Provider Contracting Department directly at pcontracting@hne.com, or call 413-233-3000 ext. 3175