Find primary care providers, specialists, hospitals, pharmacies, eyewear providers and more.
PPO members - Find a PHCS or Multiplan provider.
Find participating urgent care facilities in the area.
Find participating hospitals in the area.
Search the Optum Health database for participating chiropractic providers.
Search Find an Altus Dental provider in your area.
Find participating lactation counseling providers in our network.
Important Announcements and Alerts from Health New England
Attention: Health New England is not accepting walk-ins at this time. Visit the Contact Us page to learn how to reach us.
Have Questions About the Coronavirus and What’s Covered by Health New England? Read our Coronavirus FAQs to learn more.
We're here to help you.
Local: (413) 787-4000 or (413) 233-3000
Toll-free: (800) 842-4464
Local: (413) 787-4004
Toll-free: (800) 310-2835
Hours: 8 a.m. - 6 p.m.
Members Services team. We’ll respond back to you
one business day and during normal business hours.
News Media and Public Relations
(413) 787-4000 ext. 5000
Community Relations or Sponsorships
Office of the President
Nurse ADVICE Line
Health New England's Health Information Line
Health concerns and questions can come up at any time of day or night. That's why Health New England has a free health information line to help answer your questions whenever they come up. We provide 24-hour access by phone to experienced Registered Nurses.
Whether you need:
A caring professional will listen carefully to your concerns and give you information to help you choose the care that's right for you.
Call the Nurse Advice Line
The Nurse Advice Line is available 24 hours a day, 7 days a week at
Interpretation services are also available for your call.
We are always trying to improve our website and we value your feedback. Please tell us what you think.
If you are having technical issues with our website or are unable to log into the Member Portal, please contact our Technical Support Line at (413) 233-3311 or toll-free at (855) 415-9978.