Contact Us
Contact Us

We're here to help you.

Commercial Plans 

  • Local: (413) 787-4004 
  • Toll-free: (800) 310-2835 
  • TTY: 711

BeHealthy Partnership 

  • Local: (413) 788-0123 
  • Toll-free: (800) 786-9999 
  • TTY: 711
Medicare
  • Local: (413) 787-0010 
  • Toll-free: (877) 443-3314
  • TTY: 711 

Technical Support Line 

  • Local: (413) 233-3311 
  • Toll-free: (855) 415-9978 

Member Services Email 

Please log into the my.healthnewengland.org, our secure member portal , to send an email to our Members Services team. We’ll respond back to you within one business day and during normal business hours.

News Media and Public Relations

  • (413) 233-3178

Sales 
  • (413) 233-3535

Provider Relations

  • (413) 787-4000 ext. 5000

Community Relations or Sponsorships 

Office of the President

  • Local: (413) 787-4004
  • Toll-free: (800) 310-2835
  • TTY: 711

Main Phone Number
  • Local: (413) 787-4000 or (413) 233-3000 
  • Toll-free: (800) 842-4464
Address
  • One Monarch Place, Suite 1500
  • Springfield, MA 01144-1500

HNE

Nurse ADVICE Line

Health New England's Health Information Line

Health concerns and questions can come up at any time of day or night. That's why Health New England has a free health information line to help answer your questions whenever they come up. We provide 24-hour access by phone to experienced Registered Nurses.

Whether you need:

  • Health Information and answers to questions about your health
  • Help in determining whether to seek additional care
  • Information about medication

A caring professional will listen carefully to your concerns and give you information to help you choose the care that's right for you.

Call the Nurse Advice Line

The Nurse Advice Line is available to active Health New England members 24 hours a day, 7 days a week at  (866) 389-7613.

Interpretation services are also available for your call. 

Website Feedback

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If you are having technical issues with our website or are unable to log into the Member Portal, please contact our Technical Support Line at (413) 233-3311 or toll-free at (855) 415-9978.