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Find primary care providers, specialists, hospitals, pharmacies, eyewear providers and more.
PPO members - Find a PHCS or Multiplan provider.
Find participating urgent care facilities in the area.
Find participating hospitals in the area.
Search the Optum Health database for participating chiropractic providers.
Search Find an Altus Dental provider in your area.
Find participating lactation counseling providers in our network.
Important Announcements and Alerts from Health New England
Alert: Please be aware of the heightened risk of scams and price gouging during times of financial disruption. Contact Health New England before purchasing an unsolicited health insurance policy or changing the terms of your current health insurance policy.
Have Questions About the Coronavirus and What’s Covered by Health New England? For the most updated information, read our Coronavirus FAQs.
Attention: Health New England is not accepting walk-ins at this time.Visit the Contact Us page to learn how to reach us.
Employers
Login to our Employer portal, MyHNE, to enroll, find eligibility and more.
PLANS
From managed care and high deductible health plans to PPO plans, we will help you find the best options for your clients. View our plans today!
FORMS
From group applications and enrollment forms to domestic riders and COBRA coverage, you will find what you need on our Forms page.
SERVICE AREA
We serve commercial members in Berkshire, Franklin, Hampden and Hampshire Counties in Western Massachusetts and Worcester County. View our list of Fully Funded HMO Service & Eligibility Areas.
Tools and Resources
Employer Reference Guide
This is a reference guide for Employer Groups. Please consult the EOC and Employer Group Agreement for all benefit questions and contractual questions.
New Business Submission
Health New England will require all new group submissions to be received ideally, at least five days prior to the effective date. Get started by reading our new business submission guidelines.
Underwriting
From business verification and employer contribution to participation guidelines and enrollment area requirements, our general underwriting guidelines explain everything you need to know.
Enrollment Companion Guide
Health New England has developed the following Companion Guide as a support tool for our Trading Partners when submitting electronic HIPAA 5010 Membership Enrollment.
Enrollment
Learn more about Health New England’s enrollment guidelines, including when a subscriber can enroll, exceptions to the rule, adding dependents and more.
Wellness
You care about your employees’ health, and we’re here to help. As a service to our customers, Health New England offers Healthy Directions, a unique wellness program that focuses on fitness, nutrition and preventive care.
We work with you to build the best plan to meet your needs and we make the process of switching over to us seamless with our EZ Enroll program.
Learn More
View a comprehensive listing of Health New England covered preventive care services.
As a Health New England member, you have 24/7/365 access to Teladoc for phone or online video consultations with U.S. board-certified physicians.
EmployerMatters Newsletter
EmployerMatters is our news site for employers on HNEtalk.com. Here, you’ll find the most current news and information as it relates to your relationship with Health New England. Whether it’s updated plan information and guidelines, health-related news or community events – you’ll find it all on HNEtalk!