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At Health New England, we understand the importance of improving health information access for our members. In compliance with federal guidelines developed by CMS, Health New England has made Patient and Provider Directory APIs (application programming interface) available for members who consent to have their data shared with third-party vendors.
Please visit the website below for APIs, usage and other information.
It is important to take an
active role in protecting your health information. Health New England provides
the information below to ensure members know what to look for when choosing an
app and make informed decisions about sharing their health care data.
What you can do to protect your
health care data:
Health information is very sensitive information, and members should be careful to choose apps with strong privacy and security standards to protect it.
The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) enforces the HIPAA Privacy, Security, and Breach Notification Rules, and the Patient Safety Act and Rule. You can find more information about patient rights under HIPAA and who is obligated to follow HIPAA here: https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.htm
HIPAA FAQs for Individuals: https://www.hhs.gov/hipaa/for-individuals/faq/index.html
Are third-party apps covered by HIPAA?
The FTC provides information about mobile app privacy and security for consumers here: https://www.consumer.ftc.gov/articles/0018-understanding-mobile-apps
To contact Health New England Compliance:
Call: Ethics/Compliance Hotline: (800) 453-3959
File a complaint with OCR:
Individuals can file a complaint with OCR using the OCR complaint portal:
To learn more about filing a complaint with OCR under HIPAA, visit: https://www.hhs.gov/hipaa/filing-a-complaint/index.html
File a complaint with the FTC:
Individuals can file a complaint with the FTC using the FTC complaint assistant: