Member Services:
Local: (413) 787-0010
Toll Free: (877) 443-3314 (TTY: 711)
Fax: (413) 233-2655
Hours: 8 a.m. - 8 p.m. / Mon - Fri (Oct. 1 - Mar. 31: 8 a.m. - 8 p.m. / 7 days a week)
Due to COVID-19, we are not accepting walk-ins or in-person appointments.
Prescription Drug Questions:
Toll Free: (800) 393-0395 (TTY: 711)
FAX: (844) 403-1028
Prior Authorization Department
P.O. Box 25183
Santa Ana, CA 92799
Mailing Address:
Health New England
Attn: Medicare
One Monarch Place, Suite 1500
Springfield, MA 01144 -1500
Email:
Got a quick question but don’t have time to call?
E-mail us at: msupport@hne.com
Please Note: This is not a secure e-mail link; please don’t use it for confidential correspondence.
Initial Decisions, Appeals, and Grievances:
We do our best to ensure that everything goes smoothly for you regarding your Health New England Medicare Advantage plan. However, if you do need to contact us regarding initial decisions, appeals, or grievances, there are several ways to do this. Learn More >