Personal Wellness Products


Your 2025 Over-the-Counter (OTC) Benefit is being administered by Medline at Home

Health New England has transitioned our Medicare Advantage OTC benefit to a new vendor––from Optum Personal Care Benefits to Medline at Home––effective as of January 1, 2025. We are partnering with Medline at Home to provide you with even more options for your over-the-counter care needs.

With your Health New England Medicare Advantage membership, you can use your benefit dollars to shop from a wide selection of OTC products. You can use the benefit to order items such as mobility aids, compression garments, incontinence products, toothpaste, lotions, cleansers and much more, from familiar brands including Curad, Biotene and Remedy. Choose from hundreds of high quality items in the following categories:

  • Oral Care
  • Orthopedic Supports
  • First Aid
  • Home Medical
  • Leg and Foot Care
  • Skin Care

*Effective January 1, 2025, Medicare Advantage members get an OTC allowance every three (3) months loaded onto the Health New England Pre-Paid Additional Benefits Mastercard. OTC allowances vary by plan and expire at the end of each quarter. Products and packaging may differ from items shown above.

Friendly, Reliable Service

Knowledgeable customer service representatives are available by phone, online or mail to answer your questions.

This benefit will be available beginning January 1, 2025. Look for more information in the mail. We ship your products directly to your door at no additional cost.

Health New England Medicare Advantage is an HMO, HMO-POS, and PPO Plan with a Medicare contract. Enrollment in Health New England Medicare Advantage depends on contract renewal. Health New England complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex (including pregnancy, sexual orientation, and gender identity).
ATTENTION: If you speak any language other than English, language assistance services, free of charge, are available to you. Call (413) 787-0010 or TTY 711. Health New England cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo (incluyendo embarazo, orientación sexual e identidad de género). ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (413) 787-0010 o TTY 711. Health New England cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo (incluindo gravidez, orientação sexual e identidade de gênero). ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (413) 787-0010 ou TTY 711.
Last Updated: 10/01/24
HNE