Optum Personal Care
Over-the-counter (OTC) care at no cost to you.

Optum® Personal Care Benefits is an OTC benefit that gives you credits to spend on over-the-counter care. Shop toothpaste, pain relief, vitamins and more. Shop the OTC catalog or go online to maximize your benefit with even more options. As a member, it’s all included with your Health New England Medicare Advantage plan.

How it Works

1. Credits are added to your account every three months.

2. Use your credits to buy approved over-the-counter products.

3. Credits expire at the end of the quarter (every three months).


  1. Call us toll-free at 1-877-443-3314, TTY 711, Monday through Friday, 8 a.m. - 8 p.m. (Oct. 1 - Mar. 31: 8:00 a.m. - 8:00 p.m. , 7 days a week)

Optum® Personal Care Benefits is an affiliate of OptumRx® and is the supplier of all materials within this mailing. The OTC benefit can only be redeemed through Optum® Personal Care Benefits. Credits expire every three months and do not accumulate. 

Health New England Medicare Advantage is an HMO, HMO-POS and PPO Plan with a Medicare contract. Enrollment in Health New England Medicare Advantage depends on contract renewal. Health New England complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATTENTION: If you speak any language other than English, language assistance services, free of charge, are available to you. Call (413) 787-0010 or TTY 711. 

Health New England cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad,edad, discapacidad o sexo. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (413) 787-0010 o TTY 711. Health New England cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo. ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (413) 787-0010 ou TTY 711.

Optum is a registered trademark of Optum, Inc. in the U.S. and other jurisdictions. All other brand or product names are the property of their respective owners.

© 2023 Optum, Inc. All rights reserved. WF11257761-F_230815

Last Updated: 10/01/23