FirstLine Essentials

Over-the-Counter Care at No Cost to You

FirstLine Essentials is an OTC benefit that gives you credits to spend on OTC care. Shop toothpaste, pain relief, vitamins, cough drops and more. Shop the OTC catalog, or go online to maximize your benefit with even more options. As a member, it’s all included with your Health New England Medicare Advantage plan. Choose from 250+ products.

How it Works

1. A credit is added to your account every three months.

2. Use your credits to buy over-the-counter products.

3. Credits expire every three months.


• Call Health New England's Member Services team toll-free at (877) 443-3314, TTY 711, Monday – Friday, 8 a.m. – 8 p.m. ET.

2023 FirstLine Benefits™ is an affiliate of OptumRx® and is the supplier of all materials within this mailing.

The OTC benefit can only be redeemed through FirstLine Benefits. Credits expire every three months and do not accumulate. Health New England Medicare Advantage is an HMO, HMO-POS and PPO Plan with a Medicare contract. Enrollment in Health New England Medicare Advantage depends on contract renewal.

Health New England complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATTENTION: If you speak any language other than English, language assistance services, free of charge, are available to you. Call (413) 787-0010 or TTY 711. Health New England cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad,edad, discapacidad o sexo. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (413) 787-0010 o TTY 711. Health New England cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo. ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (413) 787-0010 ou TTY 711.©2022–2023 FirstLine Benefits. All rights reserved.

Last Updated: 10/1/22