Optum Personal Care
Over-the-counter (OTC) care at no cost to you.

Your Health New England Medicare Advantage OTC benefit, the Essentials program, gives you credits to spend on over-the-counter products. Use your credits to shop for OTC items like incontinence, oral care, therapeutic skin care and more. Shop the catalog you receive in the mail or find even more products when you visit optumpersonalcare.com or shop on the Optum Personal Care app. Items are delivered right to your home. It’s all included with your Medicare Advantage health plan at no cost to you.

How it Works

1. Credits are added to your account every three months.

2. Use your credits to buy approved over-the-counter products.

3. Credits expire at the end of the quarter (every three months).


  1. Call 1-866-812-1681 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m. ET (Saturday, 8 a.m. – 5 p.m. ET)
  2. Or visit optumpersonalcare.com

Optum® Personal Care Benefits is an affiliate of OptumRx® and is the supplier of all materials within this mailing. Benefits and features vary by plan/area. Limitations and exclusions apply. OTC benefits have expiration time-frames. Call the plan or refer to your Evidence of Coverage (EOC) for more information.

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Health New England Medicare Advantage is an HMO, HMO-POS, and PPO Plan with a Medicare contract. Enrollment in Health New England Medicare Advantage depends on contract renewal. 

Health New England complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATTENTION: If you speak any language other than English, language assistance services, free of charge, are available to you. Call (413) 787-0010 or TTY 711. 

Health New England cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (413) 787-0010 o TTY 711. 

Health New England cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo. ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (413) 787-0010 ou TTY 711.

Last Updated: 5/8/23