Additional Resources

Find helpful community resources and savings programs below.

Member Resources

findhelp Community Resource Search Tool

Health New England members have access to the findhelp search tool, which is a social care network platform that connects members to verified social care providers that serve their community. Members can find support for financial assistance, food pantries, medical care, and other free or reduced-cost services. 


My Advocate®

Through My Advocate, we provide programs that can help eligible Medicare beneficiaries save money on their monthly Part B premium and prescription drugs. My Advocate will support you from start to finish, helping you to complete and submit the forms to the right Massachusetts state agency and then monitoring them through completion. There is no cost for you to apply. Learn more about My Advocate by calling (844) 794-2302 or by visiting: www.myadvocatehelps.com.


Extra Help/Low Income Subsidy

Anyone who has Medicare can get Medicare prescription drug coverage. Some people with limited resources and income may be able to get Extra Help to pay for the costs — monthly premiums, annual deductibles, and prescription copayments — related to a Medicare prescription drug plan. Learn more at: www.socialsecurity.gov/extrahelp.


Medicare Savings Programs

You can get help paying your Medicare premiums from your state. In some cases, Medicare Savings Programs may also pay Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance) deductibles, coinsurance, and copayments if you meet certain conditions. Learn more at: www.medicare.gov/your-medicare-costs/get-help-paying-costs.


Aloe Care Health

Keep older adults and caregivers safer and more connected with state-of-the-art communication tools, fall detection, 24/7 emergency team access, and more. Save 20% off any Aloe Care system with code: CARE20

Website
About Aloe Care

FAQ

Local Community Resources

The following community resources are available to assist seniors in Western Massachusetts throughout the year.

Western Mass Eldercare
(413) 538-9020
www.wmeldercare.org
Greater Springfield Senior Services
(413) 781-8800
www.gsssi.org
Life Path
(413) 773-5555, ext. 1230
www.lifepathma.org
Elder Services of Berkshire County
(413) 499-0524
www.esbci.org
413Cares
N/A
www.413cares.org
Highland Valley Elder Services
(800) 322-0551
www.highlandvalley.org
For Up-To-Date COVID-19 Related Information:
Please visit our Coronavirus FAQ page at healthnewengland.org/coronavirus-FAQ and our Coverage page at healthnewengland.org/COVID-19-Coverage.

additional information

HNE
Rights & Responsibilities

As a Health New England Medicare Advantage member, you are entitled to certain rights and responsibilities.

Privacy Notice & Personal Representatives

At Health New England, we know how important it is to protect your privacy at all times and in all settings.

Initial Decisions, Appeals and Grievances

We do our best to ensure that everything goes smoothly for you. However, if you do need to contact us regarding an initial decision, appeal, or grievance, there are several ways to do this.

Quality Management Program

Our Quality Management Program is in place to make sure that you get the best possible care and service.

Identity Theft and Fraud
Identity theft and Medicare billing fraud are serious crimes. Learn how to protect yourself from falling victim to either of these.
Advance Directives
Advance directives are legal documents that allow you to put in writing what kind of health care you would want if you were too ill to speak for yourself.

 Last updated on 10/1/22