Resources

Medicare can be confusing, but understanding your plan shouldn’t have to be. We have put together helpful resources to answer your questions and direct you to the information you need.

resources

HNE
Rights & Responsibilities

As a Health New England Medicare Advantage member, you are entitled to certain rights and responsibilities.

Privacy Notice & Personal Representatives

At Health New England, we know how important it is to protect your privacy at all times and in all settings.

Initial Decisions, Appeals and Grievances

We do our best to ensure that everything goes smoothly for you. However, if you do need to contact us regarding an initial decision, appeal, or grievance, there are several ways to do this.

Quality Management Program

Our Quality Management Program is in place to make sure that you get the best possible care and service.

Identity Theft and Fraud
Identity theft and Medicare billing fraud are serious crimes. Learn how to protect yourself from falling victim to either of these.
Advance Directives
Advance directives are legal documents that allow you to put in writing what kind of health care you would want if you were too ill to speak for yourself.

Additional Resources

 Last updated on 10/1/19