Additional Benefits Card, Medicare and COVID-19 News

News and Announcements

Questions About Your Additional Benefits Card? Our Member Services Department is experiencing longer than normal call wait times. If you have questions regarding your Health New England Additional Benefits card, please call the Health New England Additional Benefits Card Department at (833) 696-1085. A representative is available to assist you Monday – Friday, 8 a.m. to 8 p.m. Please note that your Health New England Additional Benefits card was delivered active and ready for use, no activation or pin number is required. Please refer to the letter your card was affixed to for instructions on how to use your card, or read this FAQ to learn more.
Important Message About What You Pay for Vaccines: Our plan covers most Part D vaccines at no cost to you even if you haven’t paid your deductible. Call Member Services for more information.
Important Message About What You Pay for Insulin: You won’t pay more than $35 for a one-month supply of each insulin product covered by our plan, no matter what cost-sharing tier it’s on even if you haven’t paid your deductible.
A Message from President and CEO, Richard Swift: Health New England Supports Reproductive Rights

COVID-19 Information

At-Home Tests: Health New England is reviewing all state and federal guidance related to coverage for over-the-counter at-home COVID-19 tests starting January 15, 2022. We are working on how to implement this requirement and more information will follow. Please continue to check this page for updates about member reimbursements. Read the Biden-Harris administration announcement here.

COVID-19 Vaccine: For information about the COVID-19 vaccine, visit our COVID-19 Vaccine News page.

Alert: Please be aware of the heightened risk of scams and price gouging during times of financial disruption. Contact Health New England before purchasing an unsolicited health insurance policy or changing the terms of your current health insurance policy.

Attention: Health New England is not accepting walk-ins at this time.
Visit the Coronavirus FAQs.

Baystate Health Preferred HMO

Medicare Advantage Plan

An Integrated Health System Working For You

$0 PCP visits, $1000 dental allowance and $800 in additional benefits!

With our new Baystate Health Preferred HMO Medicare Advantage plan,* you get high quality care and comprehensive medical and prescription drug coverage from your local team – Health New England and Baystate Health. As an integrated health system serving residents of Hampden and Hampshire Counties, your care and coverage are coordinated to make sure you get the right care - at the right time, in the right place.

Provider Network

If you live in Hampden or Hampshire County in Massachusetts, you can select a Baystate Health network primary care provider (PCP) who is affiliated with Baystate Medical Practices.*

If you live in Hampden or Hampshire County in Massachusetts, and you already have a Baystate Health PCP affiliated with the Baystate Medical Practices, you can continue seeing your current PCP.*
You can see any Health New England in-network specialist without a referral. We have in-network specialists and hospitals throughout western Massachusetts.

*This plan is only available for members who reside in Hampden and Hampshire counties in Massachusetts, and is not available for Berkshire or Franklin County residents.

Enroll Now Other Plan Options

Plan Highlights

$0 PCP visits & telehealth services
$0 preferred generic Rx
$1000 dental services allowance
$800 Additional Benefits Card for fitness, hearing aid, eyewear, weight management programs, acupuncture, activity tracker allowance
$160 annual over-the-counter items allowance
No medical deductible
Lower copays at preferred pharmacies
Worldwide emergency care coverage