Medicare Scam, Annual Enrollment Period and Other Alerts

News and Announcements

Attention Medicare Members:
- We have been made aware of a telephone scam affecting Medicare members. Callers have been asking for Medicare ID numbers and Social Security numbers. Do not give callers your Medicare HICN or SSN numbers or any personal information. Neither Health New England nor Medicare would call you asking for these numbers.
- Your annual enrollment period runs through December 7, 2024. Learn more about Health New England Medicare plans.

Questions About Your Additional Benefits Card? Please call the Health New England Additional Benefits Card Department at (833) 696-1085. A representative is available to assist you Monday – Friday, 8 a.m. to 8 p.m.

COVID-19 Information

Effective May 12, 2023 - Changes to Over-the-Counter COVID-19 Test Kit Coverage: Health New England covered the costs of FDA-authorized, rapid, at-home COVID-19 tests and will continue to cover until the end of the public health emergency (PHE), which ended on May 11, 2023. Effective May 12, 2023, Health New England is no longer covering their cost. Any reimbursement requests for test kits purchased before May 12, 2023, must be submitted by November 11, 2023. Check this page for updates about member reimbursements. Read the Biden-Harris administration announcement here.
Important Message About What You Pay for Vaccines: Our plan covers most Part D vaccines at no cost to you even if you haven’t paid your deductible. Call Member Services for more information.
Important Message About What You Pay for Insulin: You won’t pay more than $35 for a one-month supply of each insulin product covered by our plan, no matter what cost-sharing tier it’s on even if you haven’t paid your deductible.

COVID-19 Vaccine: For information about the COVID-19 vaccine, visit our COVID-19 Vaccine News page.

Alert: Please be aware of the heightened risk of scams and price gouging during times of financial disruption. Contact Health New England before purchasing an unsolicited health insurance policy or changing the terms of your current health insurance policy.

Baystate Health Preferred HMO

Medicare Advantage Plan

An Integrated Health System Working For You

$0 PCP visits, $1,225 dental allowance and $800 in additional benefits!

With our Baystate Health Preferred HMO Medicare Advantage plan,* you get high quality care and comprehensive medical and prescription drug coverage from your local team – Health New England and Baystate Health. As an integrated health system serving residents of Hampden and Hampshire Counties, your care and coverage are coordinated to make sure you get the right care - at the right time, in the right place.

Provider Network

If you live in Hampden or Hampshire County in Massachusetts, you must select a Baystate Health network primary care provider (PCP) who is located at a Baystate Medical Practices office.*

If you live in Hampden or Hampshire County in Massachusetts, and you already have a Baystate Health PCP at a Baystate Medical Practices office, you can continue seeing your current PCP.*
You can see any Health New England in-network specialist without a referral. We have in-network specialists and hospitals throughout western Massachusetts.

*This plan is only available for members who reside in Hampden and Hampshire counties in Massachusetts, and is not available for Berkshire or Franklin County residents.

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