When you become eligible for Medicare, you have some important choices to make. One of the first is whether to get your Medicare benefits through Original Medicare or a Medicare Advantage plan. To learn more about Original Medicare, visit the Medicare website at

For individuals who are already enrolled in Medicare, we offer comprehensive coverage with our Medicare Advantage plans. We also offer Medicare Supplement plans.

Medicare Advantage

Health New England's Medicare Advantage plans, available for people already enrolled in Medicare, offer comprehensive coverage with our broad network of primary care providers, specialists and hospitals in Western Massachusetts and parts of Connecticut. Our plan options also include prescription drug coverage.

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Medicare Supplement

We also offer Medicare Supplement plans, which let you choose the providers you want to see – no network restrictions, no referrals. You can see any provider who accepts Medicare. Use your Medicare Part A and Part B covered benefits – then we cover your cost sharing amounts. You may have little to no out-of-pocket cost.

Contact Us

Call us at one of the phone numbers below if you need to speak to a representative.

Member Services:

Local: (413) 787-0010
Toll Free: (877) 443-3314 
TTY/TDD: (800) 439-2370
8 a.m. - 8 p.m. / Mon - Fri (Oct. 1 - Feb. 14: 8 a.m. - 8 p.m. / 7 days a week)

Prescription Drug Questions:

Toll Free: (800) 546-5677
TTY/TDD: (866) 706-4757
24 hours a day / 7 days a week