Welcome members of the Commonwealth of Massachusetts Group Insurance Commission (GIC). Here you can find important information about your health plan from Health New England.

Why must you choose a Primary Care Provider?

Choosing a Primary Care Provider (PCP) is the first and most important decision you must make when you join Health New England. Your PCP is the first person you should call when you need medical care. Your PCP is responsible to coordinate all of your non-emergency health care needs. Having a PCP can give you a trusting, ongoing relationship with someone that will be involved in your care for a long time.

As a member of GIC, you are required to select a PCP. Here are two options to help you select a new PCP:
  1. Visit the Member Portal to access your account or to register if you haven’t already done so. Search our Provider Directory and select a new PCP online in the Member Portal. 
  2. Call Member Services at (413) 787-4004 or (800) 310-2835 (TTY: (800) 439-2370), Monday - Friday, 8:00 a.m. to 6:00 p.m. Our representatives can provide up-to-date information on PCPs in your area.

Mass4You – Your Employee Assistance Program (EAP)


Don’t worry — connect anytime.

Mass4You, Your Employee Assistance Program, offers help when you need it. Call to speak confidentially with a specialist to get referrals or prior approval for a variety of services. Plus, you can go online to search for a provider and to find other resources. Available to all active state and municipal employees and their families eligible for GIC benefits.

Get support for:
  • Financial or legal concerns  
  • Workplace or relationship challenges
  • Stress, anxiety or depression
  • Issues with alcohol, tobacco, gambling or drugs
  • Parenting and family problems 
  • Much more
Free. Confidential*. Available 24/7. Mass4You: Your Employee Assistance Program
1-844-263-1982 | | Access code: mass4you

*Confidential in accordance with the law.

This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. This program is not a substitute for a doctor’s or professional’s care. This program and its components may not be available in all states and coverage exclusions may apply. ©2019 Optum, Inc. All rights reserved.

Semi-Annual Notice of Changes

Health New England is making some changes to your Plan. This amendment outlines changes to certain benefits and programs that are part of the standard benefit plan. Please read the information carefully and keep it with your membership materials for future reference.

Summary of Benefits Documents

Employees/Retirees without Medicare

Member Handbook (Effective 7/1/19)
Chart of Benefits (Effective 7/1/19)
Summary of Benefits and Coverage (Effective 7/1/19)

Medicare Enrolled Retirees

Member Handbook (Effective 7/1/19)
Chart of Benefits (Effective 7/1/19)