Contact Us
Contact Us

We're here to help you.

Address
One Monarch Place, Suite 1500                            
Springfield, MA 01144-1500

Main Phone Number
Local: (413) 787-4000
Toll-free: (800) 842-4464


Member Services
Local: (413) 787-4004
Toll-free: (800) 310-2835
TTY/TDD: (800) 439-2370
Hours: 8 a.m. - 6 p.m.
Walk-ins: 9 a.m. - 4 p.m.


Member Services Email
Please log into the  my.healthnewengland.org,  
our secure member portal, to send an email to our
Members Services team. We’ll respond back to you
within one business day and during normal business hours.


Be Healthy Member Services
Local: (413) 788-0123
Toll-free: (800) 786-9999
TTY/TDD: (800) 439-2370

Medicare Member Services
Local: (413) 787-0010
Toll-free: (877) 443-3314
TTY/TDD: (800) 439-2370


Pharmacy Inquiries
Local: (413) 787-4004
Toll-free: (800) 310-2835
TTY/TDD: (800) 439-2370


Technical Support Line
Local: (413) 787-3311
Toll-free: (855) 415-9978

Other Corporate Contacts

News Media and Public Relations
(413) 233-3212

Sales 
(413) 233-3535

Provider Relations
(413) 787-4000 ext. 5000

Community Relations or Sponsorships 
Email: sponsorships@hne.com

Office of the President
Comments Form

Nurse Line

Health New England's Health Information Line

Health concerns and questions can come up at any time of day or night. That's why Health New England has a free health information line to help answer your questions whenever they come up. We provide 24-hour access by phone or email to licensed nurses and clinicians.

Whether you need:

  • Health Information and answers to questions about your health
  • Help in determining whether to seek additional care
  • Information about medication

A caring professional will listen carefully to your concerns and give you information to help you choose the care that's right for you.

Call the Nurse Line

The Nurse Line is available 24 hours a day, 7 days a week at  (866) 389-7613.

Interpretation services are also available for your call. 

Email the Nurse Line

Enter the Health New England Secure Messaging Center at https://hne-mail.com.

  • If you have not used Health New England's secure messaging before, you will need to register your email and choose a password. 
  • Enter your e-mail address and password. 
  • Click on the “Compose” tab. 
  • Enter your Health New England Member ID# in the subject line (required for eligibility verification and response). 
  • Send your question to nurseline@hne.com, where an experienced clinician will respond to your question within 24 hours.

Website Feedback

We are always trying to improve our website and we value your feedback. Please tell us what you think.


If you are having technical issues with our website or are unable to log into the Member Portal, please contact our Technical Support Line at (413) 233-3311 or toll-free at (855) 415-9978.