GIC MEMBERS

Welcome

Welcome members of the Commonwealth of Massachusetts Group Insurance Commission (GIC). Here you can find important information about your health plan from Health New England.

Why must you choose a Primary Care Provider?

Choosing a Primary Care Provider (PCP) is the first and most important decision you must make when you join Health New England. Your PCP is the first person you should call when you need medical care. Your PCP is responsible to coordinate all of your non-emergency health care needs. Having a PCP can give you a trusting, ongoing relationship with someone that will be involved in your care for a long time.

As a member of GIC, you are required to select a PCP. Here are two options to help you select a new PCP:
  1. Visit the Member Portal to access your account or to register if you haven’t already done so. Search our Provider Directory and select a new PCP online in the Member Portal. 
  2. Call Member Services at (413) 787-4004 or (800) 310-2835 (TTY: (800) 439-2370), Monday - Friday, 8:00 a.m. to 6:00 p.m. Our representatives can provide up-to-date information on PCPs in your area.

Mass4You – Your Employee Assistance Program (EAP)

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Don’t worry — connect anytime.

Mass4You, Your Employee Assistance Program, offers help when you need it. Call to speak confidentially with a specialist to get referrals or prior approval for a variety of services. Plus, you can go online to search for a provider and to find other resources. Available to all active state and municipal employees and their families eligible for GIC benefits.

Get support for:
  • Financial or legal concerns  
  • Workplace or relationship challenges
  • Stress, anxiety or depression
  • Issues with alcohol, tobacco, gambling or drugs
  • Parenting and family problems 
  • Much more
Free. Confidential*. Available 24/7. Mass4You: Your Employee Assistance Program
1-844-263-1982 | LiveandWorkWell.com | Access code: mass4you


*Confidential in accordance with the law.

This program should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. This program is not a substitute for a doctor’s or professional’s care. This program and its components may not be available in all states and coverage exclusions may apply. ©2019 Optum, Inc. All rights reserved.

Mass4You EAP Financial Wellness

GIC Mass4You_Financial Wellness_web

The car that won’t start. The leaky roof. The unexpected medical bill. Experts recommend having three to six months of income saved up for emergencies such as these. But many of us don’t.

With this new EAP financial benefit, you now have access to tools, tips and a Money Coach to help you create, manage and achieve your financial goals.


Here’s what you’ll get:

  1. Online resources: Complete a financial stress assessment, watch self directed learning modules and read articles that cover many financial relevant topics.
  2. Money coaching: Take advantage of a Money Coach who can help support and identify your financial goals.*
  3. More peace of mind: Our tools and guidance can help you learn to improve your credit score, reduce debt, invest, plan for retirement and more.

Mindful Matters
• Visit liveandworkwell.com, using your access code mass4you and search “financial wellness” to learn more.
• Call 1-844-263-1982
• Download the myliveandworkwell mobile app (access code mass4you).

* Money coaching services are furnished through My Secure Advantage. Money Coaches possess a minimum of five years of professional experience in the finance industry, with an average of 18 years of experience as certified financial planners, public accountants, former bankers and investment specialists.

1The Federal Reserve System Board of Governors. Report on the economic well-being of U.S. households. federalreserve.gov/newsevents/pressreleases/other20190523b.htm. Accessed July 18, 2019. This service is provided at no additional cost as part of your benefits. All records are kept confidential in accordance with federal and state laws.

Information provided by this service is for informational purposes only. All information and ideas should be discussed in detail with your individual advisor prior to implementation to determine if it is applicable to you.


Semi-Annual Notice of Changes

Health New England is making some changes to your Plan. This amendment outlines changes to certain benefits and programs that are part of the standard benefit plan. Please read the information carefully and keep it with your membership materials for future reference.

Summary of Benefits Documents

Employees/Retirees without Medicare

Member Handbook (Effective 7/1/19)
Chart of Benefits (Effective 7/1/19)
Summary of Benefits and Coverage (Effective 7/1/19)

Medicare Enrolled Retirees

Member Handbook (Effective 7/1/19)
Chart of Benefits (Effective 7/1/19)

GIC Members

Tools & Resources

HNE

Member Portal

Health New England's member portal makes it easy to manage your health care. From viewing your medical claims and family deductibles to managing your mail preferences, you will have quick access to the information you need.

Provider Search

Use our search tools to find participating primary care providers, specialists, hospitals, pharmacies, eyewear providers and more.

Wellness Reimbursement

Access the Fitness and Weight Watchers® reimbursement form by clicking on the "Learn More" button. Maximum reimbursement is $150 per family per calendar year.

MemberMatters Newsletter

MemberMatters is our news site for members on HNEtalk.com. Here you’ll find the most current news and information as it relates to your relationship with Health New England.