Additional Benefits Card

Attention Health New England Members: Do not discard your Additional Benefits Card. Your card will be reloaded with 2024 allowance funds at the beginning of January.

To help you make healthy and important lifestyle choices more easily, Health New England is introducing a new Medicare Advantage Additional Benefits Card. This convenient pre-loaded debit card gives members access to allowances such as dental, fitness center, weight management programs, acupuncture and activity tracker.

Your card will work like any other debit card. No more need to fill out reimbursement forms or worry about sending in receipts – just swipe to pay and be on your way! Read this FAQ to learn more.

Each Additional Benefits Card allowance is subject to the limits described below:


  • Baystate Health Preferred: $1225
  • Compass PPO: $1200
  • Premium: $975
  • Plus: $775
  • Premium (No Rx): $750
  • Compass Premier PPO: $500
  • Value: $500
  • Basic (No Rx): $450

Fitness Center, Weight Management Programs, Acupuncture, Activity Tracker:

  • Baystate Health Preferred: $800*
  • All other plans: $150

*For Baystate Health Preferred plan ONLY - these funds can be used to pay the remainder of costs for eyewear/hearing aids beyond point-of-service discount.

Note: Each allowance is paid on a calendar year basis. A calendar year is the twelve month period from January to December. Any unused portion of an allowance cannot be carried over from one year to the next.

Upon enrollment in a Health New England Medicare Advantage plan, your Additional Benefits Card will be mailed to you via USPS. Below is what you will get along with your card.

  • Welcome kit containing your card & a welcome letter
  • Activation & log-in instructions
  • Online portal & mobile app to access account information, card balances & transactions
  • Customer service support

Forget Your Card?

If you forget your card, your provider does not accept Mastercard, or if you had difficulties swiping your card, you can submit a claim for reimbursement. Reimbursement requests can be submitted via Member Portal, mobile application or paper. 

To download a Medicare Advantage reimbursement request form, click here.

Note: Reimbursement requests for a prior year must be received by Health New England no later than March 31st of the following year.

Questions About Your Card?

Click here for answers to commonly asked questions about your Additional Benefits Card. 

If you have additional questions regarding your Health New England Additional Benefits card, please call the Health New England Additional Benefits Card Department at (833) 696-1085. A representative is available to assist you Monday – Friday, 8 a.m. to 8 p.m.

  Last Updated on 10/1/23