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Last Updated 6/7/2021
Coronavirus (COVID-19) information is rapidly changing. Health New England is monitoring the situation closely and we are working hard to make sure we are prepared to continue supporting all of our members in the most effective way with no disruption of service.
As such, we are making policy changes that focus on the health and safety of our community, our members and our staff in light of the coronavirus. Below is what we are doing, which is consistent with policies at other institutions across the state and country.
NEW: Cost Share For Non-COVID Telehealth Services Resumes
Effective July 1, 2021, Health New England will reinstate member cost share for non-COVID-19 related telehealth services, including care provided by telephone or video communications.
Because of last year’s COVID-19 shutdowns, Health New England temporarily waived cost share for non-COVID telehealth services to maintain member access to health care and to help prevent infection and illness. As vaccines roll out and states and businesses reopen, this waiver of cost share for non-COVID related telehealth services will end on June 30, 2021. Standard cost share for non-COVID telehealth services will apply.*
Health New England is expanding the types of services that are eligible for telehealth coverage. Details are below.
Continued member cost share waivers include:
Cost Sharing and Access for Members
Per recent mandates from the Massachusetts Division of Insurance, Health New England will be:
**Some self-funded employer groups do not participate in Health New England’s Teladoc benefit. Please check your plan materials for additional information.
At Health New England, we are prepared to continue to operate amid the coronavirus outbreak. We have measures in place and technologies available to allow our associates to work from home, if necessary, so we can effectively provide you with the service you expect from Health New England.
Should you have questions or concerns about the coronavirus, testing or treatment coverage, please contact Member Services at (800) 310-2835.