Tough Conversations, Made Easier

Mental Health Awareness

Let’s get to the “tough conversation” part and define what depression is:
Depression is a common and serious medical health condition that negatively affects how you feel, think and handle daily activities, such as sleeping, eating, working or interacting with others. Many Americans are experiencing increased stress, depression and anxiety over the uncertainty of the COVID-19 pandemic, social distancing and stay-at-home orders.

Depression is more than a bad mood or feeling sad for a short period of time. Symptoms usually last for two or more weeks.

Depression can be caused by a combination of factors, including personal or family history of depression; major life changes, trauma or stress; certain physical illnesses or certain medications.

The Honest Truth:
Opening up about depression can be very difficult and overwhelming. Often times, people tend to put these conversations off from others because they are embarrassed about asking for help, don’t want to burden others with their problems or don’t want to feel judged or treated differently. However, the key steps in the recovery process are talking about it and asking for help.

But guess what?
According to the National Institute of Mental Health, approximately 16 million adults were affected by major depression in the United States in 2015. The good news is that depression is treatable when diagnosed by a medical professional, and treatment is effective and can help resolve depression symptoms within months. As a Health New England member, you have access to a variety of behavioral health services and coverage for the diagnosis and treatment of depression through your health plan.

Source: https://www.niaaa.nih.gov/publications/brochures-and-fact-sheets/understanding-alcohol-use-disorder

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Depression: Myth or fact?

Take this quiz to learn about the myths and facts of depression.

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symptoms

Symptoms of Depression

If you or a loved one has been experiencing some of the following symptoms most of the day, almost every day for at least two weeks, it may be time to reach out for help. It could be depression.

  • Persistent sad, anxious or empty mood
  • Feelings of hopelessness or pessimism
  • Irritability
  • Feelings of guilt, worthlessness or helplessness
  • Loss of interest or pleasure doing activities or hobbies
  • Decreased energy or fatigue
  • Moving or talking more slowly
  • Feeling restless or having trouble sitting still
  • Difficulty concentrating, remembering or making decisions
  • Difficulty sleeping, waking early or oversleeping
  • Appetite and/or weight changes
  • Thoughts of death or suicide, or suicide attempts
  • Aches or pains, headaches, cramps or digestive problems without a clear physical cause and/or that do not ease even with treatment

Be aware that not everyone with depression experiences every symptom. Some people experience only a few symptoms while others experience many. Symptoms may also vary depending on the stage of the illness.

Behavioral Health Coverage

Behavioral Health Coverage

As part of our commitment to improve the health and lives of the people in our communities, Health New England offers behavioral health coverage to all of our members, including children and adolescents.

Our Behavioral Health programs include mental health, depression and substance use disorder services. In addition, we offer social case management.

Our Behavioral Health for Children and Adolescent (BHCA) services include the following: intensive community-based acute treatment, family stabilization team, intensive care coordination, in-home behavioral services, and mobile crisis intervention.

For more information about our programs, visit healthnewengland.org/behavioral-health.

Ways to Seek Help

Ways to Seek Help

  • Call your Primary Care Provider: Your doctor can talk to you about what you are experiencing and what care and treatment options are available to you.
  • Talk with a Health New England Care Manager: Our Care Management team is available to help you access your benefits and coordinate services for you. Please call (800) 842-4464 or (413) 787-4000, ext. 3940, Monday-Friday, 8:00 a.m. to 5:00 p.m.
  • Find a Behavioral Health Provider: Go to healthnewengland.org and click “Find a Provider” at the top of the page to search online for a provider.
  • Schedule a Visit with Teladoc:* As a Health New England member, you can use the Teladoc Behavioral Health benefit* and schedule a virtual visit with a therapist. Learn more at healthnewengland.org/bhteladoc or call 1-800-Teladoc.
  • Call our Member Services Team: For assistance finding a behavioral health provider, call (413) 787-4004 or (800) 310-2835 (TTY: 711), Monday – Friday, 8:00 a.m. to 6:00 p.m.

*Teladoc Behavioral Healthbenefit applies to fully funded groups, Health Connector members, and some self-funded employer groups. Not all employer groups participate in the Teladoc benefit. Please check your plan materials for details and cost share information.

 National Support Hotlines

National Support Hotlines

  • National Suicide Prevention Lifeline: The Lifeline provides 24-hour, toll-free, and confidential support to anyone in suicidal crisis or emotional distress. Call 1-800-273-TALK (8255). Support is available in English and Spanish.
  • Disaster Distress Hotline: People affected by any disaster or tragedy can call this helpline, sponsored by the Substance Abuse and Mental Health Services Administration, to receive immediate counseling. Call 1-800-985-5990.
  • Veterans Crisis Line: This helpline is a free, confidential resource for Veterans of all ages and circumstances. Call 1-800-273-8255, press “1”; or text 838255 to connect with 24/7 support.