Important Links for Baystate Health Members

myHealthNewEngland Member Portal

Log into the portal to get started managing your health care benefits online. If this is your first time logging in, you will need to “Register.” Existing members already registered on HNEDirect will need to re-register.

Login >
Health New England Provider Lookup

Search Health New England's most up-to-date listing of participating providers to find primary care providers, specialists, hospitals, pharmacies, eyewear providers and more. 

Provider Lookup >
UnitedHealthcare Provider Lookup

For 2024 PPO members only. Find a provider using the UnitedHealthcare Options PPO website search tool. 

Find a Provider >
Instructions >
Baystate Health Tier 1 Provider Directory

For Baystate Health Advantage Medical Plan and HSA Medical Plan Members only. This directory provides information regarding which physicians, hospitals and other providers, within the Health New England network, participate in the Baystate and Baycare Tier 1 network.

Learn More
Prescription Drug Lookup

HNE's prescription drug coverage includes many brand name and generic prescription medications. Use the Drug Lookup to find the level of coverage for your prescription drugs or to determine if a new drug prescribed to you requires prior authorization or step therapy.

Drug Lookup >
Massage Reimbursement Form

Download the form to submit for reimbursement up to two (2) one-hour massage visits per family per calendar year. Additional information is available on the form.

Get Form >
HNEtalk Online Newsletter

HNEtalk is Health New England’s blog site for members. Here you can read articles about current health-related topics, plan information and community events.

View Blog >

Health New England members have access to U.S. board-certified physicians 24/7/365 through Teladoc. With Teladoc, you can request a phone or online video consultation with a Teladoc physician to treat non-emergency medical issues.

Learn More >


Contact Health New England Member Services
Monday - Friday, 8:00 a.m. - 6:00 p.m.
Local: (413) 233-3060 • Toll-free: (800) 791-7944 • TTY: 711