Important Links for Baystate Health Members

myHealthNewEngland Member Portal

Log into the portal to get started managing your health care benefits online. If this is your first time logging in, you will need to “Register.” Existing members already registered on HNEDirect will need to re-register.

Login >
Fitness & Stress Reduction Program Reimbursement

Download the form to submit for reimbursement of up to $200 per employee per calendar year. Additional information is available on the form.

Get 2023 Form >
Massage Reimbursement Form

Download the form to submit for reimbursement up to two (2) one-hour massage visits per family per calendar year. Additional information is available on the form.

Get 2023 Form >
Health New England Provider Lookup

Search HNE's most up-to-date listing of participating providers to find primary care providers, specialists, hospitals, pharmacies, eyewear providers and more. To look up providers for your plan in HNE’s network, select Self-Funded (ASO) from the Network selection drop-down box.

Provider Lookup >
Prescription Drug Lookup

HNE's prescription drug coverage includes many brand name and generic prescription medications. Use the Drug Lookup to find the level of coverage for your prescription drugs or to determine if a new drug prescribed to you requires prior authorization or step therapy.

Drug Lookup >
HNEtalk Online Newsletter

HNEtalk is Health New England’s blog site for members. Here you can read articles about current health-related topics, plan information and community events.

View Blog >
PHCS Provider Lookup

For PPO members only. Find a Private Healthcare System (PHCS) provider using the MultiPlan website search tool. Select the appropriate PHCS Network logo from the back of your insurance ID card.

PHCS Search
Baystate Health Tier 1 Provider Directory

For Baystate Health Advantage Medical Plan and HSA Medical Plan Members only. This directory provides information regarding which physicians, hospitals and other providers, within the Health New England network, participate in the Baystate and Baycare Tier 1 network.

Learn More

Health New England members have access to U.S. board-certified physicians 24/7/365 through Teladoc. With Teladoc, you can request a phone or online video consultation with a Teladoc physician to treat non-emergency medical issues.

Learn More >


Contact Health New England Member Services
Monday - Friday, 8:00 a.m. - 6:00 p.m.
Local: (413) 233-3060 • Toll-free: (800) 791-7944 • TTY: 711