Here to There

Easy access to out-of-area specialty care

Should you need specialty services outside of the area, Health New England’s Here to There program can help.

As partners in your care, you and your specialist can explore specialty care services from health care facilities outside of the Health New England network.

  The following 10 facilities are available to members who have the Here to There program benefit: 
     

   - Beth Israel Deaconess Medical Center
- Boston Children’s Hospital
- Boston Medical Center
- Brigham and Women’s Hospital
- Dana Farber Cancer Institute 		     

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       - Dartmouth-Hitchcock Medical Center
- Massachusetts Eye and Ear Infirmary
- Massachusetts General Hospital
- New England Baptist Hospital
- Tufts New England Medical Center, Inc. 


  


How to Use Your Here to There Benefit in 3 Simple Steps*

Here to There allows you access to certain specialty services at the above facilities that your specialist may believe necessary to support your plan of care.

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Work with your in-network specialist, who will need to submit a Here to There Notification Form to Health New England on your behalf. The form is located on our website at healthnewengland.org/heretothereform. 
 

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Upon review and consideration, you and your doctors will receive confirmation of the requested services. (Please allow at least 2 business days for processing.)
 

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The out-of-network facility or specialist will submit your claim to Health New England for processing and payment.

When you need out-of-network specialty services, rest assured that the Here to There program provides you those options.


If you are unsure if you have this benefit, talk with your employer’s human resources representative, or call Health New England’s Member Services team. We can be reached Monday through Friday, 8:00 a.m. to 6:00 p.m., at (413) 787-4004 or toll-free (800) 310-2835 (TTY: 711).

*Health New England’s Here to There program is for covered specialty care. It does not include infertility services, behavioral health, substance abuse, physical therapy, occupational therapy or speech therapy. Health New England’s Here to There program is not available for any primary care services, including internal medicine, family practice, pediatrics and obstetrics. It is not available for care not covered by Health New England, such as experimental treatment. Health New England’s Here to There program is not available for Medicare Advantage, Medicaid or for PPO plans. Not all employer groups participate in the Here to There program – check with your HR representative to see if you have this benefit.

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