Member Portal

Newly Redesigned, Easy to Use

Health care can be complex, but managing your health care benefits shouldn’t be. Health New England is making things easier for you with our all-new member portal, my.HealthNewEngland.org.

The new portal offers simple language, straightforward menu options, and easy access from any device – smartphone, tablet or computer.

Visit my.HealthNewEngland.org and register today! My.HealthNewEngland.org replaces our previous HNEDirect member portal and registration is easy. You’ll need to register for access – even if you have registered for HNEDirect in the past. Be sure to have your HNE ID card ready.

myHealthNewEngland Member Portal – Top 10 Highlights

  1. Quickly access your recently processed medical and pharmacy claims
  2. Easily see your family’s deductibles on the home screen
  3. Search for a provider and find out who is accepting new patients
  4. View your HealthEquity health savings account or health reimbursement arrangement balances in real time (if applicable)
  5. Set communications preferences and alerts
  6. Designate other members on your policy to access claim information
  7. View or print a temporary ID card
  8. Securely send messages to Health New England directly on the portal
  9. Access the Healthy Directions Web-portal1, Teladoc2 and Cost-of-Care Calculator with single sign-on
  10. Submit your wellness reimbursement online3

Our focus on an integrated digital experience gives you easy access to the information you need so you can better manage your health care. We have added the tools that you have been asking for, while continuing to provide the service you’ve come to expect from Health New England.

Get Started >


1Some self-funded groups do not have access to the Healthy Directions Web Portal.
2Teladoc is available to most Health New England members but some self-funded members are not eligible.
3Fully funded plan members only.

Explanations of Benefits Available on Member Portal

Another new feature of the member portal is that Explanations of Benefits (EOBs) are now available online at my.HealthNewEngland.org. As part of an ongoing effort to minimize our impact on the environment, EOBs are no longer being automatically mailed to members.

The secure member portal offers a user-friendly format for claim details and comprehensive information about coverage and member responsibility, among other enhancements. You can also group claims together for a consolidated view of related treatments.

You continue to have the ability to print an EOB from the Claims page on the member portal. But, if you still prefer to have your EOBs mailed to your home, you can make that selection by changing your mailing preferences once you are logged into the member portal. You can also request paper copies of your EOBs by calling Member Services at (413) 787-4004 or (800) 310-2835.

If you haven’t already done so, register for the new my.HealthNewEngland.org and start managing your health care benefits.

HNE