Each year, Health New England is required by state and federal laws and national accreditation standards to tell you about certain rights and services available to you as a member.

In the following Member Rights and Responsibilities Notice, you will find information on:

I. Health New England Location and Service Hours

II. Health New England’s In-Plan Providers

III. Women’s Health & Cancer Rights Act of 1998: Annual Notice of Rights

IV. Member Rights and Responsibilities

V. Inquiries and Grievances

VI. External Appeal Process

VII. Race, Ethnicity and Language Data Collected by Health New England

VIII. Health New England Care Management

IX. Health New England Health Information Line

X. Your Rights under the Massachusetts Mental Health Parity Laws and the Federal Mental Health Parity and Addiction Equity Act (MHPAEA)

XI. Preventive Services

XII. How to get Information about your Plan

XIII. Your Rights and Protections Against Surprise Medical Bills

If you have any questions about your Member Rights and Responsibilities, please call Member Services at
(413) 787-4004 or (800) 310-2835, Monday through Friday from 8:00 a.m. to 6:00 p.m.

We’re here to help!