Find primary care providers, specialists, hospitals, pharmacies, eyewear providers and more.
PPO members - Find a PHCS or Multiplan provider.
Find participating urgent care facilities in the area.
Find participating hospitals in the area.
Search the Optum Health database for participating chiropractic providers.
Search Find an Altus Dental provider in your area.
Find participating lactation counseling providers in our network.
Effective date: June 16, 2020
Last modified: June 9, 2020
www.healthnewengland.org, www.behealthypartnership.org, hnetalk.com (our "Website") and the portals accessible through that Website (“Portals”), as well as our practices for using, maintaining, protecting, and sharing that information.
You may also wish to see
HNE’s Notice of Privacy Practices for information about how HNE treats your protected health information (“PHI”), as well as a summary of HNE’s privacy obligations under the Health Insurance Portability and Accountability Act (“HIPAA”).
We collect information from and about users of our Website (i) directly from you when you provide it to us and (ii) automatically as you navigate through the site.
The information we collect on or through our Website may include:
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.
Automatically collecting information helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The data we may collect in this manner may include:
The technologies we use for this automatic data collection may include:
If you have included a “Do Not Track” request in your browser settings, Health New England will not collect information using cookies or web beacons.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
We will not sell you information to any third party for any purpose. However, HNE reserves the right to transfer your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of HNE’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by HNE about our Website users is among the assets transferred.
We may share without restriction aggregated information about our users and other information that does not identify you or any other individual.
We may also share your personal information:
You can review and change certain information you have provided, such as your address, phone number, email address, or contact preference, by logging into your Portal through the website and visiting your account profile page. If you wish to amend protected health information, please follow the procedure for accessing and amending information in your “designated record set” outlined in the Notice of Privacy Practices.
The security of your personal information is important to HNE. We have implemented administrative, physical, and technical safeguards to protect the personal information HNE receives from users of its Website and Portals, as well as other personal information on HNE’s servers. As discussed above, we require third parties with whom we share personal information to adopt similar precautions to protect personal information.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, including Portals, you are responsible for keeping your password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. If the information you are transmitting involves personal health information or other medical information, please use the secure forms in Portals to communicate with HNE or call HNE’s Member Services Department at 413-787-4004 or 800-310-2835. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
HNE may occasionally provide links to other entities’ websites for your convenience in locating health-related information, services, and products. When you follow links to other websites, please remember that you are leaving HNE’s Website, and that these websites are maintained by organizations that HNE does not control. HNE is not responsible for the privacy practices of any third-party site.
HNE understands the importance of protecting children’s privacy in an interactive online world. The HNE Website is not designed for or intentionally targeted at children under thirteen (13) years of age, nor is it HNE’s policy to intentionally collect information about anyone under the age of 13. No one under the age of 13 should submit any personal information to HNE through its Website.
Privacy Officer- Compliance Department
Health New England
One Monarch Place, Suite 1500
Springfield, MA 01144-1500
Local: (413) 787-4004
Toll-free: (800) 310-2835