Dear Valued Member:
All of us at Health New England recognize the critical role health care coverage plays in managing crises such as the one we currently face. With the rapid development of COVID-19, our priority is to help ensure the health and safety of our members, associates, and business and community partners.
We want to keep you well informed and let you know we are working diligently to maintain our customer support and services without interruption. Our thoughts are with you and everyone affected, and the health care professionals who are working around the clock to help people in need.
During this COVID-19 State of Emergency, we have extended certain benefits and coverage on your behalf.
For the most up-to-date COVID-19 information, as well as Health New England coverage information, visit our
Coronavirus FAQ page and our Coverage and Cost Sharing page.
To lessen the spread of the virus and limit potential exposure in physician offices, we encourage you to call your doctor first and utilize their telehealth services. This allows you to stay home and still get quality care. Our 24/7 Nurse Advice Line is also available for free at (866) 389-7613. However, in an emergency, please call 911.
Now, more than ever, our focus remains on the people who matter most – the people who live and work in the communities we serve. With the help of our devoted associates, our services remain open to support you. Our Member Services team is available to answer your questions at (413) 787-4004 or toll-free (800) 310-2835.
We are thankful for your continued trust in Health New England and we look forward to emerging as a stronger community.
President and Chief Executive Officer