For members looking to find ways to improve their overall health, from losing weight to tobacco cessation, our Wellness program offers plenty of options – and incentives. As a Health New England member, you have access to a number of incentive and reimbursement programs that are designed to help you maintain a healthy lifestyle. Visit our Wellness page to learn how qualifying members can benefit from our wellness reimbursement program, Healthy Choices rewards program and other incentive & reimbursement programs.

In addition, Health New England has partnered with WebMD One® to give members access to additional resources, including a detailed health risk assessment and a variety of important tools to help you follow and track your health and wellness goals. We ask members to complete the health risk assessment within the first 90 days of membership. Learn about the Healthy Directions Web Portal here.

At Health New England, we strive to give members access to high quality providers and hospitals – while making it easy for members to find what they’re looking for. Our Provider Search tool allows you to choose from more than 5,500 physicians and specialists working across Western Massachusetts, Worcester County and parts of Connecticut. In addition, the Provider Search page also lets you search for an urgent care facility, dental provider and more. Click here for a map of our hospital and emergency services network.

Our commitment to improving the health and lives of the people in our communities extends beyond physical health and wellness. At Health New England, we offer behavioral health coverage to all members, including adolescents and children.

Our Behavioral Health programs are designed to help members safely navigate a variety of different conditions ranging from depression to substance use disorder. We also offer social case management.

In addition, Behavioral Health for Children and Adolescent (BHCA) services include in-home behavioral services, family stabilization team, community-based acute treatment and mobile crisis intervention.

For more information about Health New England’s Behavioral Health programs, visit healthnewengland.org/behavioral-health.

On our Forms page, you will find a variety of easy-to-use forms and toolkits that include Authorization of Personal Representative forms, Member Appeals forms, Enrollment/Termination forms, Prior Approval Request forms and more.